Terms & Conditions
Rockfield Motel Policy
CHECK-IN
Check-in time is any time after 2 pm (not guaranteed due to high volume of occupancy). If you arrive earlier, the receptionist will be pleased to store your luggage until your room is ready.
Guest will be required to present his own valid credit/debit card upon check-in along with a valid form of identification, especially if you have already prepaid by a credit card your reservation before your arrival.
CHECK-OUT
Check-out is at 10am . If you require a later check-out, please contact the receptionist before 10AM on the day of departure and we will do our best to accommodate your request but we cannot guarantee that it would be possible. A charge may be applied depending on availability.
Any delay to checked-out will result an extra night being added to the final bill.
The Rockfield Motel can accommodate guest luggage complimentary at the reception after check-out time if needed.
PAYMENT METHODS
For prepaid reservations, you have to pay in advance either by a valid credit card or by bank transfer. Please note that if the payment is done with a credit card belonging to another person who won’t be present at the motel, we will need a written authorization send by the credit card holder with a copy of his credit card and a copy of his ID. The motel reserves all rights to refuse the access of the room to any guests who are not able to show us the credit card he used for his prepaid reservation or if we did not received the authorization before his arrival.
For non-prepaid reservations, upon arrival, you can pay cash or by a credit card number such as VISA, MasterCard, American Express or Diners.
CANCELLATION POLICY
All motel room reservations have a 48-hour cancellation policy unless otherwise noted.
Prepaid reservations cannot be cancelled or modified and are non-refundable.
SMOKING POLICIES
Smoking is prohibited in all the rooms and all public areas of the motel. Smoking is only allowed outside the building.
Please note that guests found to be smoking in the room will be charged for a cleaning fee of $200.00 per day.
WIRELESS INTERNET ACCESS
Complimentary wireless internet service is offered to all guests in their rooms and all the motel area. For login and password, please ask the reception.
PARKING POLICY
Parking is free of charge and Please report your registration number at reception.
PET POLICIES
Pets are not accepted in the rooms or in the common area of the Motel.
VALUABLES
If you travel with valuables, Please keep them with you all time. The Rockfield Motel is not responsible for any stolen or lost items.
Privacy Policy
- name
- contact information
- interactions with us
- billing or purchase information
We collect your personal information in order to contact you in regards to enquiries and bookings.
Providing some information is optional. If you choose not to enter contact information, we'll be unable to get in touch regarding bookings or enquiries.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at booking@rockfieldmotel.co.nz.
